• Are bed linens and towels included in the vacation rental fees?

    All our vacation rentals have sheets for every bed and sofa bed, bath, and hand towels for as many people as the home can accommodate. There are no pool or beach towels provided.

  • Is there high-speed or wireless internet?

    All our vacation rentals come with high speed WiFi; however, we are on an island and and the service can possibly go down easier than other places, so if you are planning to utilize the internet for work, we recommend bringing a backup hotspot or plan to possibly go to a hotspot inland if we do lose service on the island.

  • When booking a property, when and how much money is due?

    50% is due when you place your reservation, the second half is auto-charged to the card used for booking 30 days before your arrival unless you contact us ahead of time to change your form of payment. If reservation is within 30 days the full amount is due upon booking.

  • Can you hold a place for me for a few days, a week, or until I decide?

    We do not, as a rule, hold dates without a deposit.

  • What is your cancellation policy?

    If you booked your reservation through Airbnb, VRBO, Booking.com or any other third party booking agent, your reservation is subject to their cancellation policy. Contract for Lease terms are solely between the Owner and Tenant. Tenant fully understands this is a relationship only between Owner and Tenant. MyOceanRental is not responsible for unsatisfied Tenants and will not provide for moving or switching Tenants to additional properties. Cancellations can be made with a full refund less a 5% penalty if requested at least 30 days prior to your arrival date (*Please note that most of our properties have a 30 day cancellation policy, but some operate off of either a 14 day or 90 day cancellation policy depending on the owners preference. Please see your Rental Agreement or call to confirm.) For all other cases, cancellations made after the reservation payment is made will result in the forfeit of all applied monies, unless the property is re-rented and confirmed at the same rate for the canceled dates. Should the property be re-rented at a lower rate, the monies refunded will be subtracted from the difference in the rate. MyOceanRental LLC will monitor that time slot and refund all monies to original guests upon the re-booking. There will be a 5% change/cancel reservation fee charged in such circumstances. In the event the unit is not re-rented for the same period, there will be no refund. Refunds are inclusive of rents, deposits, taxes and fees. Insured renters' cancellation claims are processed independent of the Owner. Changing a reservation in any way (dates, accommodations, etc.) is considered a cancellation and the same terms and conditions apply. Refunds are not given for inclement weather, including hurricane evacuation. Travel insurance, which may cover this and other possibilities, is available for a fee and noted below.

  • We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?

    No, the next guests coming after you also paid for a professional and thorough disinfectant cleaning to CDC Guidelines. We only ask that you remove all your belongings, bag the linens, and put out the trash as outlined in the Check-In email.

  • Will you consider a small dog / declawed cat / well behaved hairless dog / etc.?

    In our pet considered properties, dogs are welcome, but puppies under 1 year old and other animal such as cats are not allowed. If a vacation rental is pet friendly, the listing will say “pets considered” and there will be a $100 non-refundable pet fee if the pet is approved through our office. If it says no pets, it means absolutely no pets.

  • Can we smoke on the balcony, the patio, with the windows open?

    No. All our properties are strictly non-smoking. Smoking is never allowed in any of our properties. Some of the locations also enforce no smoking policies on their grounds per the HOA. If smoking occurs in a property, you may be asked to leave the property immediately and/or if additional cleaned service is needed to remove the smell of smoke, your card will be charged for such services.

  • Do I have to pay all taxes and fees, or are some negotiable?

    You do have to pay all applicable taxes and fees. In order to ensure that our vacation rentals adhere to all City, County, Tourism Districts, Hotel and Business tax and license requirements these are required.

  • What time is check in? What time is check out?

    Check in is at 4 PM or later and is a self-check in accessed via a code that will be emailed to you prior to your arrival. Check out is at 10 AM on your departure day.

  • Can we have early check in? Or late departure?

    That depends, during the height of the season, back-to-back rentals require a tight schedule from our crews and are less likely. At other times of the year, we may be able to arrange something ahead of time for a late departure. Additionally, we always try to get guests in as early as possible, and we will contact you to let you know as soon as the property is ready.

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